Last updated: 14th August 2026 09:00:00
1. About Reds Rewards
Reds Rewards is operated by Crawley Town Football Club (“we”, “us” or “our”).
These terms explain how you can collect and use Reds Rewards points. By creating a Reds Rewards account, you agree to these terms.
Reds Rewards is free to join. No purchase is necessary to create an account.
2. Who can join
To join Reds Rewards, you must:
- provide a valid email address;
- provide accurate and current information; and
- create only one account for your personal use.
We may ask you to verify your email address before activating your account.
Reds Rewards accounts are intended for individuals and must not be used for commercial purposes.
3. Your account
You are responsible for keeping your login details secure and for activity carried out through your account.
Please contact us promptly if you believe somebody has accessed your account without permission.
You must keep your account details accurate and tell us if your email address changes. We will not be responsible for points or rewards you cannot access because the information registered to your account is incorrect or out of date.
4. Collecting points
You will normally receive one point for each complete £1 spent on eligible purchases at participating Crawley Town Football Club locations.
Points are calculated using the final eligible purchase value after discounts and vouchers have been applied. Any remaining amount below a complete £1 will not earn a point.
Points may not be awarded on:
- gift cards or vouchers;
- delivery or service charges;
- refunded or cancelled purchases;
- purchases made before joining Reds Rewards;
- purchases excluded as part of a particular promotion; or
- any other exclusions clearly explained before you make a purchase.
You must identify yourself as a Reds Rewards member by presenting your QR code or using another accepted method when completing the purchase.
Points may take up to 48 hours to appear in your account.
We may offer promotions through which you can collect additional points. Any promotion may have its own terms, eligibility requirements and closing date.
5. Using your points
You must have enough available points to claim the selected reward. Points cannot normally be exchanged for cash, withdrawn, sold or transferred to another account.
Rewards are subject to availability. Additional restrictions may apply to particular rewards, but these will be clearly stated before you use your points.
Points have no monetary value until they are redeemed against an eligible purchase. They are not your property and cannot be used as a payment method outside Reds Rewards.
6. Point expiry
Points do not currently expire while your account remains open. If we introduce an expiry period in the future, we will give you reasonable advance notice and an opportunity to use affected points.
7. Refunds and cancelled purchases
If you receive a refund or cancel a purchase on which points were awarded, the corresponding points may be removed from your account.
If you have already spent those points, your balance may be reduced to zero and points earned from future purchases may be used to correct the balance. We will not require you to pay money to correct a negative points balance unless there has been fraud or deliberate misuse.
If you return something purchased partly or entirely using points, any refund will normally be provided using the same combination of payment and points used for the original transaction, where reasonably possible.
Your statutory rights relating to goods and services are not affected by these terms.
8. Missing or incorrect points
If you believe points have not been added correctly, please contact us within 90 days of the purchase and provide your receipt or other reasonable evidence of the transaction.
We may correct points that have been awarded or deducted by mistake. We will explain any material correction made to your account.
9. QR codes
Your Reds Rewards QR code identifies your rewards account. You should not intentionally share it with another person or allow somebody else to use your account.
We may replace or disable a QR code if we believe it has been copied, compromised or used improperly.
A QR code is not a payment card and does not provide access to your bank account or payment details.
10. Misuse of Reds Rewards
You must not:
- create multiple accounts to obtain additional rewards;
- collect points from purchases made by other customers without permission;
- copy, sell or distribute a Reds Rewards QR code;
- attempt to manipulate your points balance;
- interfere with the operation or security of the portal; or
- use Reds Rewards fraudulently or unlawfully.
If we reasonably believe an account has been used fraudulently or in serious breach of these terms, we may temporarily suspend it while we investigate.
We may close an account and remove points obtained through fraud or deliberate misuse. Where reasonably possible, we will tell you why and allow you to contact us if you believe we have made a mistake.
11. Closing your account
You may close your Reds Rewards account at any time by contacting us.
Any unused points will be lost when your account is closed. We will make this clear before completing an account closure.
We may close an account that has remained inactive for 24 months, provided we give you reasonable advance notice and an opportunity to use your remaining points.
12. Changes to Reds Rewards
We may make reasonable changes to Reds Rewards or these terms - for example, to introduce new features, respond to changes in law, address security concerns or change how points and rewards operate.
If a change could materially disadvantage you, such as reducing the value of existing points or introducing an expiry period, we will provide reasonable advance notice and, where appropriate, an opportunity to use your existing points before the change takes effect.
Minor changes, corrections and improvements that do not materially disadvantage members may take effect immediately.
The latest version of these terms will be available through the Reds Rewards portal.
13. Ending Reds Rewards
We may decide to end Reds Rewards where there is a legitimate business, legal or operational reason.
Unless circumstances outside our reasonable control make this impossible, we will provide at least three months’ notice and a reasonable opportunity to use your points before the scheme closes.
14. Availability of the portal
We aim to keep the Reds Rewards portal available, but uninterrupted access cannot be guaranteed. It may occasionally be unavailable because of maintenance, technical problems, security incidents or circumstances outside our reasonable control.
If a technical problem prevents points from being collected or used, please contact us and we will take reasonable steps to investigate and correct your account.
15. Our responsibility to you
Nothing in these terms excludes or limits any responsibility that cannot legally be excluded or limited, including responsibility for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We are not responsible for losses caused by events outside our reasonable control or for business losses arising from the personal use of Reds Rewards.
16. Personal information and communications
We process your personal information to create and operate your account, record your points and rewards, prevent misuse, and provide the services you request.
Further information about the personal information we collect, how we use it, how long we retain it and your rights can be found in our Privacy Notice.
Joining Reds Rewards does not automatically require you to receive marketing. Where required, we will ask separately whether you want to receive promotional communications. You can unsubscribe from marketing at any time without closing your Reds Rewards account or losing your points.
We may still send essential service messages about your account, points, security or important changes to Reds Rewards.
17. Complaints and contact details
If you have a question, believe your points balance is incorrect or wish to make a complaint, please contact:
Crawley Town Football ClubBroadfield Stadium,
Winfield Way,
Crawley
RH11 9RX
Email: noreply@crawleytownfc.com
Telephone: 01293 410 000
We will investigate complaints and aim to respond within 14 working days.
18. Applicable law
These terms are governed by the laws of England and Wales.
If you live elsewhere in the United Kingdom, you will retain any mandatory protections provided by the law in the part of the UK where you live, and you may bring proceedings in your local courts.
19. General terms
If any part of these terms is found to be unlawful or unenforceable, the remaining terms will continue to apply.
If we do not enforce a term immediately, this does not prevent us from enforcing it later.
These terms are between you and us. No other person has the right to enforce them.